Refund Policy

Transparent and straightforward refund terms for your confidence

Overview

In recognition of the fact that situations can evolve, PublicCommonsPortal is dedicated to maintaining a refund policy that is both equitable and clear. This document provides details regarding the circumstances under which refunds for yacht charter services may be granted.

It is important to familiarize yourself with these refund policies prior to reserving a charter. By finalizing a charter reservation with PublicCommonsPortal, you confirm that you have accepted these terms relating to refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund excluding processing fees.

Processing Time: Within 5 to 7 business days

Processing Fee: €50 applicable to card transactions

Conditions: Must submit a written request via email or telephone communication

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the total cost of the charter

Processing Time: Anticipate 7-10 business days

Processing Fee: €25 is subtracted from your refund

Conditions: A justified reason is necessary; costs for administration are applicable

Less than 24 Hours Before Charter

No Refund

Eligible for: Refunds are not available under these circumstances.

Exception: Situations deemed emergencies can be taken into account

Alternative: The company may offer charter credits at its discretion

Conditions: Supporting documents are requisite for claims related to emergencies

Weather-Related Cancellations

Our Weather Guarantee

Ensuring safety is our foremost concern. Should our certified captain determine that weather conditions are too hazardous for charter activities, we present several accommodating alternatives:

  • Full Refund: In the event that rescheduling isn't an option, a complete reimbursement is offered.
  • Reschedule: Rearrange your booking to another open date without additional costs.
  • Charter Credit: Opt for a voucher that remains valid for a year from the initial charter date.

Weather Assessment Process

Our process for assessing weather includes:

  • Analyzing wind force and trajectory
  • Examining wave magnitude and ocean conditions
  • Forecasting visibility and precipitation
  • Ongoing advisories and cautions from the Coast Guard
  • Diligent safety evaluations by our professional captain

Decision Timeline: We make decisions regarding weather-induced cancellations at least 4 hours prior to the planned departure time.

Medical Emergency Refunds

Emergency Circumstances

We are sympathetic to the reality that medical emergencies can happen unexpectedly. Cases eligible for exceptional considerations include:

  • Unforeseen sickness or injury that necessitates hospital admission
  • Passing of a close family member
  • Compulsory military service or urgent recalls
  • Jury service or legal subpoenas
  • Natural calamities impeding travel plans

Documentation Requirements

For your emergency refund request to be processed, you'll need to provide the following documents:

  • Documentary proof from a medical facility or a medical certificate
  • If it concerns a bereavement, the death certificate
  • Military orders corroborating the situation
  • Documented jury duty summons or a subpoena from the court
  • Notice of travel restrictions or declarations of an emergency

Processing: Your emergency refund will be handled and issued within a period of 3 to 5 working days once we receive the necessary documents.

Operational Cancellations

Mechanical Issues

In the event that your designated ship encounters inoperable mechanical faults:

  • Alternative Vessel: We will seek to supply a vessel of equal standard
  • Full Refund: Offered when no appropriate substitution can be found
  • Partial Refund: Provided if replacement vessel is priced differently
  • Compensation: Additional recompense may be considered for the troubles caused

Crew Unavailability

On the uncommon occasion of a certified crew being unattainable:

  • Efforts will be made to secure an alternative crew
  • A full refund will be issued if the charter is unable to proceed
  • Rescheduling options will be offered at no extra charge

Refund Processing

Payment Method

Returned funds will be issued to the payment method originally employed for reservation:

  • Credit Cards: Approximately 5-7 working days
  • Bank Transfers: Roughly 7-10 working days
  • Cash/Cheque: Typically 3-5 working days

Processing Fees

Credit Card Processing

€50 fee for cancellations made over 72 hours in advance

Bank Transfer Processing

€25 charge for all bank transfer refunds

International Processing

Additional charges may be incurred for international transactions

Charter Credits

When Credits Are Offered

Charter credits might be presented as an alternative to cash returns in certain instances:

  • Last-minute cancellations (under 24 hours)
  • Cancellations due to weather conditions
  • Requests to reschedule made voluntarily
  • Various operational hitches

Credit Terms

  • Validity: Effective for 12 months from the issuance date
  • Transferability: Cannot be transferred to others
  • Value: Equivalent to the initial charter cost (exemption from processing fees)
  • Usage: Redeemable against any future available charter
  • Expiration: No extensions past the 12 months period

Partial Service Refunds

Service Interruptions

In the event that your chartered service is disrupted or shortened due to issues we are responsible for:

  • Partial refund corresponding to the unused portion
  • Voucher for a future booking of similar value
  • Additional complimentary offerings or upgrades

Guest-Related Interruptions

Should a service be prematurely ended due to the behavior or safety breaches of a passenger:

  • No reimbursement for the time not utilized
  • Full charge for the service is expected
  • Extra fees may incur

Dispute Resolution

In case of dissent with a reimbursement judgement, you may:

  • Ask for a reassessment by our management
  • Supply further proof or details
  • Enlist the aid of consumer advocacy groups
  • Engage in legal proceedings as prescribed by law

How to Request a Refund

Step 1: Contact Us

To initiate your refund claim, please contact us via:

Step 2: Provide Information

Make sure to include in your communication:

  • Confirmation code from your booking
  • The scheduled date and time of your charter
  • The cause for aborting the service
  • Any pertinent documentation (as needed)
  • Your preference for the refund method

Step 3: Review and Processing

After receiving your application, our team will respond within a day, review the information as per our guidelines, announce our verdict within two days, and if approved, process refunds as per the timeframes mentioned.

Important Notes

  • All requests for refunds must be presented in writing
  • The reimbursement will be issued in € irrespective of the original payment currency
  • We highly advocate obtaining travel insurance
  • Notice of 30 days will be given for any amendments to this policy
  • Refunds are subject to applicable tax laws and other legal requirements

Contact Information

For any inquiries regarding refunds or to send in a refund request:

Refunds Department
PublicCommonsPortal Marine Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco

Phone: +377 93 10 63 00
Email: [email protected]
Office Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 5, 2025

We strive for a transparent and equitable refund practice. We encourage you to familiarize yourself with the terms before making a reservation and to reach out with any uncertainties.